Skills & Competencies for IT Quality Assurance Analyst II
IT Quality Assurance Analyst II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Analyst II
Evaluates, tests, and validates IT systems, services and /or software.
JOB RESPONSIBILITIES for IT Quality Assurance Analyst II
Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops solutions to resolve problems and makes recommendations for improvements to process, configuration, and products.
IT Quality Assurance Analyst II SALARY RANGE
BASE 50%
$85,448
TOTAL 50%
$88,685
Job Level
P02
Job Code
IT10000538
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Quality Assurance Analyst II Skills and Competencies List
1 hard skill or competency (industry competency) for IT Quality Assurance Analyst II
1
Industry Competency –
Root Cause Analysis
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the significant steps and processes for conducting root cause analysis.
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Level 2 Behaviors
(Light Experience)
Reports the root cause analysis results to stakeholders to prevent future risks.
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Level 3 Behaviors
(Moderate Experience)
Investigates process issues and quality control problems to avoid recurring events.
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Level 4 Behaviors
(Extensive Experience)
Leads and mentors cross-functional teams with the implementation of appropriate root cause analysis techniques.
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Level 5 Behaviors
(Mastery)
Drives applying root cause analysis standard process and best practices to diverse industries.
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3
IT Quality Assurance Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst II
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst II
Proficiency Level - 5
9 general skills or competencies (Job family competencies) for IT Quality Assurance Analyst II
1
Job Family Competencies –
Automated Testing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concepts and components of automated testing.
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Level 2 Behaviors
(Light Experience)
Follows established processes and procedures in conducting automated testing.
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Level 3 Behaviors
(Moderate Experience)
Implements automated testing procedures for continuous integration and deployment.
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Level 4 Behaviors
(Extensive Experience)
Oversees automated testing and provides feedback to management during the development process.
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Level 5 Behaviors
(Mastery)
Designs and executes test strategies to improve software quality and reliability.
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2
Job Family Competencies –
IT Governance
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the concepts of IT governance processes, policies, and best practices.
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Level 2 Behaviors
(Light Experience)
Gathers and documents the requirements to support the development of IT governance policies.
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Level 3 Behaviors
(Moderate Experience)
Partners with various teams to define and implement techniques in alignment with IT governance policies.
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Level 4 Behaviors
(Extensive Experience)
Manages and optimizes risks in IT governance to ensure business continuity.
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Level 5 Behaviors
(Mastery)
Establishes IT risk management programs to drive effective IT governance controls and processes.
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3
IT Quality Assurance Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst II
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst II
Proficiency Level - 5
8 soft skills or competencies (core competencies) for IT Quality Assurance Analyst II
1
Core Competencies –
Gathering Information
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the use of surveys and interviews in gathering the necessary information.
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Level 2 Behaviors
(Light Experience)
Conducts basic research to identify current industry trends and best practices.
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Level 3 Behaviors
(Moderate Experience)
Participates in various company events to gain information about current business operations.
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Level 4 Behaviors
(Extensive Experience)
Provides training to others about new techniques and strategies for effective data collection.
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Level 5 Behaviors
(Mastery)
Develops best practices and programs to improve data collection across our business.
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2
Core Competencies –
Quality Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the benefit and importance of high quality to drive client satisfaction and organizational success.
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Level 2 Behaviors
(Light Experience)
Escalates high-priority quality issues immediately to management for immediate attention.
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Level 3 Behaviors
(Moderate Experience)
Implements quality assurance and control programs according to the latest procedures.
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Level 4 Behaviors
(Extensive Experience)
Ensures internal quality policies adhere to industry standards and regulations.
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Level 5 Behaviors
(Mastery)
Keeps up-to-date on current quality management processes as they relate to market and regulatory trends.
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3
IT Quality Assurance Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst II
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst II
Proficiency Level - 5
Summary of IT Quality Assurance Analyst II skills and competencies
There are 1 hard skills for IT Quality Assurance Analyst II, Root Cause Analysis.
9 general skills for IT Quality Assurance Analyst II, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst II, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst II, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be skilled in Analytical Thinking.
9 general skills for IT Quality Assurance Analyst II, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst II, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst II, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be skilled in Analytical Thinking.
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